Ketcham Memorial Center was recently awarded the Providigm Embracing Quality Award for 2014 for exceptional achievement in customer satisfaction. With only 305 nursing centers in the U.S. and Ontario receiving awards in 2014, this puts Ketcham Memorial Center in a select group of high performing skilled nursing facilities.
As a high performer, a facility can be honored with Providigm’s Embracing Quality Award in one or more of three categories; deficiency-free survey, prevention of hospital readmissions, and for superior levels of customer satisfaction.
“The Embracing Quality Award winners are nursing centers who succeed in achieving high levels of quality of care and patient satisfaction,” says Barbara Baylis, accreditation program director at Providigm, “Performance excellence and measurable outcomes have become an increasingly important element in the long term care industry. These facilities have truly prioritized quality in their organizations.”
Skilled nursing facilities were only eligible to win a 2014 Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s Accreditation Standards for QAPI. These standards ensure that facilities are assessing quality against the full federal regulation at an ongoing rate, encompassing a substantial proportion of their residents, and correcting identified issues.
“We are honored to win the 2014 Embracing Quality Award for customer satisfaction. Receiving this award reflects our ongoing commitment to providing exceptional quality care for our community.” said Kathy Wittmer, administrator of Ketcham Memorial Center. “This prestigious recognition is a tribute to the hard work of our employees and their dedication to providing excellent care to our residents.”