The staff at Prairie Village Nursing and Rehabilitation Center has plenty to celebrate this year. The staff of the 65-bed center was awarded the company’s Cornerstone Center of the Year Award for the Central and Michigan Area, which includes 32 long term care centers.
The award was given to the center by their parent company, Extendicare Health Services, Inc., as part of their customer service program. The program embodies six cornerstones that are most important when caring for residents, their family members and employees: Responsiveness, Integrity, Compassion, Dignity, Pride and Respect.
In order to be eligible, the center had specific criteria they had to meet.
Over the course of the past year, Prairie Village achieved great results including Customer Satisfaction survey results that indicated 94 percent of their customers responded positively saying they would recommend the center to others, and 88 percent expressed overall satisfaction with the care and services the center provided. Other criteria such as employee satisfaction scores, low turnover rates and positive customer comments were taken into consideration as well. Prairie Village is one of only four health centers in the entire company to receive this prestigious award for 2013.
Administrator, Greg Matheis, said “We are thrilled to have received the Cornerstone Center of the Year award. All of our employees have fully embraced the six cornerstones of our customer service program and have made the program part of our building’s culture. I am very proud of all their efforts.” He goes on to say, “We are also fortunate to have so many wonderful residents and supportive family members; we couldn’t have received this award without them!”