WASHINGTON — Effective Aug. 1, NewWave Communications will formally assume responsibility from Avenue Broadband for providing television, Internet and phone service in the Southeastern Illinois and Southern Indiana areas. NewWave was recognized nationally in 2010 as the Independent Operator of the Year, an award given each year to one communications company who has shown excellence in service to its customers and communities.
This acquisition, which has been months in the making, means that former Avenue customers will begin noticing that all correspondence for their television, Internet and phone will reflect the NewWave name, logo, billing address and phone number.
NewWave Communications is family-owned, family-oriented and has been involved in the cable industry since its inception.
“This acquisition is very exciting for us. For the past 30 years, we have focused our efforts on serving smaller and mid-sized communities just like our hometown, Sikeston, Mo.,” Jim Gleason, CEO of NewWave Communications said. “We think people who choose to live in small towns should have the same access to technology as people who live in bigger cities. It’s this philosophy that helped us win the Independent Operator of the Year Award, last year.”
Not only does New Wave Communications plan to offer more digital television channels and the area’s highest speed Internet, up to 50 mb, but it will also offer reliable local and long distance telephone service. In addition, NewWave’s line up of products includes: HDTV service, Digital Video Recorders (DVRs), premium channels and a wide variety of bundled pricing.
“Our goal is to deliver world class service to our customers, and we’re committed to continual improvement to achieve this goal,” Gleason said.
Gleason also noted that NewWave takes a local approach to business and looks forward to being a real part of these new communities.
“We look forward to serving all of the communities in Southeastern Illinois and Southern Indiana previously served by Avenue and invite our new customers to call us anytime. In the next several months, we will be busy remodeling the existing Avenue Offices so that these stores will reflect the way NewWave does business. The remodel will ensure that we have plenty of room for customers, more space is available for product demonstration and each reflects our commitment to state of the art products and service.”
Gleason promised that in the next several months, there would be more information about all the improvements customers can expect from NewWave. NewWave Communications, headquartered in Sikeston, Mo., serves more than 100,000.
--- Special to TH