The Washington Times-Herald

November 16, 2013

Memorial Hospital receives awards


The Washington Times-Herald

---- — JASPER — Memorial Hospital and Health Care Center has received the 2014 Women’s Choice Award ranking among America’s Best Hospitals for Patient Experience in Obstetrics. The distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction, clinical excellence, and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

“We are honored to be recognized by WomenCertified with the Women’s Certified Award for the high quality obstetric care we provide to our patients. We are thankful for our physicians, nurses, and staff who partner with us as we strive to provide excellent care to the communities we serve,” said Kyle Bennett, chief operating officer for Memorial Hospital and Health Care Center.

Awarded hospitals must provide comprehensive obstetric services and meet criteria for patient satisfaction and surgical excellence based on female needs and preferences.

The Women’s Choice Award is the first national award based on the recommendations and preferences of women. Hospitals qualify for this highly selective annual list of America’s Best Hospitals for Patient Experience in Obstetrics based on a proprietary scoring process that incorporates a national, standardized survey of patients’ perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems), as well as an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.

“We provide women seeking peace of mind for their obstetric care with a trusted third party endorsement based on hospital experiences reported by women in their community. As one of the America’s Best Hospitals for Patient Experience in Obstetrics, Memorial Hospital and Health Care Center meets the toughest standards of excellence set by women,” states Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mothermagazines. “New moms have many choices when it comes to obstetrics. Now they can make informed decisions based on the recommendations of other moms who have experienced that hospital first hand. Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of care for her and her loved ones.”